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There is no phone number to call. This DVD "Cleaner" does not work. It will not play, it just hangs, and it can damage your unit. It is outrageous that this company thinks it can get away with this. I will never again buy any product affiliated with Maxell in any way.
A DVD player at Wal-Mart, where I had purchased the disk, played the disk without difficulty. When I try to play it, I get either a "can't read" message (Sony) or a strange sound as if the player is trying, but unsuccessfully, to play the disk. None of my three DVD players (Sony, Magnavox, Proscan) will read the lens-cleaner disk. Three different employees professed mystification at the inability of my DVD players to read the disk. I tried to run a replacement disk. Same result. Since the box containing the disk has no Maxell telephone number on it, I can't (as I would like) call Maxell to get their take on the problem. I feel ripped off.
I had an older version of this product which worked in our DVD players, but this one doesn't work. The players can't read the disc. I also noted that the amount of bristles on this disc are fewer than the amount of bristles on their older version.
The product isnt worth your money, it says it cleans the lens but after use of product i am still having the same problems with my electronic.
I must be lucky because I've owned this Maxell DVD Lens Cleaner for about 6--8 months now and its worked fine for me in all of my DVD players. I didn't get it from Amazon, I think I bought it at Target or someplace like that, but I paid about the same price as it is here (minus shipping of course). So far I have no complaints with it.
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